 |
|
||||||||||||||||||
Subscriptions - Starting, Renewing, Cancelling, and Viewing InformationEntering a New Subscription or Renewing an Expired SubscriptionIn Order Entry, subscription products are treated just as regular products. When the customer calls to order or renew a subscription, enter the subscription product in a New Order for the customer. When a subscription product is entered as a line item, the Subscription Information Record Screen is automatically displayed showing information about the new or renewed subscription. See Also Order Entry - Entering Line Items Cancelling a SubscriptionIf you need to cancel a subscription, use the Order Review function on the Main Menu Tool Bar and do a return on the subscription. M.O.M. will give a full refund for the entire subscription as if no issues were ever shipped. To charge the customer for the issues that were received, you should create a special stock item for the subscription that represents a single issue and a price and enter the appropriate number of single issues in the customer order . Use the Maintain Stock Item function to set up the special "single issue" stock item. Viewing Subscription Information for a CustomerTo view all of the subscriptions for a
customer, use the Order Review function on the Main Menu Tool Bar
and press |
on the Order Review Tool Bar or
on the