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Contact Management ModuleGeneral InformationThe optional Contact Management Option enables you to create and manage a telemarketing database of your prospects and customers. This database can be used by your sales and customer service staff to track and record inbound calls, and to schedule outbound calls. The option can also be used in conjunction with the optional List Management Module to create a telemarketing campaign. A defined list from the List Management Module can be loaded into the Contact Management Module with predefined first call topics and assigned salesperson. You can also build lists in the List Management Module based on information collected in Telemarketing Calls, for example, interest level, script code, sales ID, etc. Inbound Call FunctionsCustomer Information - Contact History Outbound Call FunctionsOutbound Telemarketing Settings Telemarketing Script Maintenance Create Telemarketing Entries from a Saved List from the List Management Module Reports |