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Posting
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Customer Honorifics Maintenance
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Master Pick Report
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Address Correction and Validation Module
Advanced Inventory Module
Advanced Warehouse Module
Amazon Order Management Module
Automatic Shipping Calculations Module
Contact Management Module
Database Purge Module
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Import/Export Module
List Management Module
Miva Order Management Module
Multi-Company Controller Module
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SiteLINK e-Commerce Module
Subscription Management Module
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X-Cart Order Management Module
Yahoo Order Management Module
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Inventory Cost Lots
Gift Certificates Activity Report
Lost Sales Report
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Product Royalties Report
Sales Listing Report
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Cashier's Drawer Daily Reconciliation Report
Customer Performance Report
Uncollected Balance Report
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Market Analysis Report
Order Promotions Activity Report
Product Within Source Key Profit Report
Response Curve Analysis Report
Selling Tools Activity Report
Source Key Profit Report
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Bin Report
Detailed Back Ordered Kit Items Report
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Inventory List
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Return Merchandise Authorization Detail Report
Item Exchange Report
Order Activity Reports
Daily Order Activity Report Section 1 (Orders Entered)
Daily Order Activity Report Section 2 (Invoices Generated)
Daily Order Activity Report Section 3 (Payment Received)
Warehouse Daily Activity Report
Feed Order Activity Report Sample
Performance Analysis Reports
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Source Key Performance Analysis Report
Data Dictionary
File Structure - A/R Journal
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File Structure - Composite Items
File Structure - Customers
File Structure - Invoices
File Structure - Import/Export
File Structure - Orders
File Structure - Order Line Items
File Structure - Stock Item Buy Price
File Structure - Stock Item Selling Price
File Structure - Stock Items
File Structure - Subscriptions
File Structure - Suppliers
File Structure - Telemarketing Entries
Data Dictionary - XL Edition
XL File Structure - A/R Journal
XL File Structure - Advertising Source Keys
XL File Structure - Composite Items
XL File Structure - Customers
XL File Structure - Invoice
XL File Structure - Order Line Items
XL File Structure - Orders
XL File Structure - Stock Item Buy Price
XL File Structure - Stock Item Selling Price
XL File Structure - Stock Items
XL File Structure - Subscriptions
XL File Structure - Suppliers
XL File Structure - Telemarketing Entries
XL File Structure - Import/Export
SiteLINK
SiteLINK 5.4
SiteLINK 5.4 Setup
SiteLINK 5.4 System Requirements
Creating Your Store
Uploading New Customer and Order Information to SiteLINK 5
Downloading Orders and Information Requests in MOM
Store Activity Reports
SiteLINK 5.0 Global Discount
Store Setting
Style Sheet
Maintain Store Text Pages
Generate Search Engine Product List
Account Info
SiteLINK Support Team for SiteLINK
Getting Help For SiteLINK 5.4
Setup In Mom
Product Options
SiteLINK Store Departments Maintenance
SiteLINK Store Specials Maintenance
Setting Up Product Information
Mom Maintenance
SiteLINK Preferences Maintenance
Setting Up Acknowledgement E-Mails
Setting Up the Import/Export Module for Use with SiteLINK
Setting Up Shipping Options for Shoppers
Setting Up Credit Card Options for Shoppers
Setting Up Advertising Source Codes for Hyperlinks
Setting Up Catalog Selection Options for Information Requests
SiteLINK 5.4 Store Publisher
SiteLINK 5.4 Store Publisher - Web Service Settings
SiteLINK 5.4 Store Publisher - Froogle Data Feed
SiteLINK 5.4 Store Publisher - SiteLINK
Download New Orders from SiteLINK
Demo Store Instructions
Section 1 - M.O.M. Setup
Section 2 - SiteLINK Setup

 
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Customer Notice Key Word List

General Information

Key Words fall into four general categories.

  1. Order Information Key Words - These keywords reference order information. These key words may only be used for notices that are "sent" from the Order Entry screen using the Momhelp00000044.gif option on the tool bar.

  2. Customer Information Key Words - These keywords reference customer information. These key words may be used for notices that are "sent" during Order Entry, Contact Entry or in a list mail/merge in the List Management Module.

  3. Customer Demographics Key Words - These keywords reference the various fields that you create in your own customized customer demographics database using the optional List Management Module Maintain Customer Demographics option. These key words may be used for notices that are "sent" during Order Entry, Contact Entry or in a list mail/merge in the List Management Module.

  4. Gift-to Keywords - These keywords are specially designed to capture information about customers who send gift orders. These keywords may only be used for notices that are sent with the special List Management Module Gift-to Reorder Notices option.

See Also

Customer Notice Key Word Examples

Order Information Key Words

Key Word

Merged Information
 

%%ALLORDER

Preformatted list of the customer's entire order. Note: This key word must be used at the beginning of a line.
 

%%BACKORDER

 

Preformatted list of back ordered items in the order. Note: This key word must be used at the beginning of a line.

%%COMMITORDER

Preformatted list of committed items in the order. Note: This key word must be used at the beginning of a line.
 

%%SHIPORDER

Preformatted list of the items being shipped in an order or order part. Note: This key word must be used at the beginning of a line.
 

%%SHIPALL

Preformatted list of the shipping information for an entire order (all invoices ). Includes; shipping tracking number, shipping method, shipping date. Note: This key word must be used at the beginning of a line.
 

%%SHIPTRACKALL

Preformatted list similar to %%SHIPALL except it contains the link to track the package on the internet. This link is setup in the General Tab of the Shipping Method Maintenance screen.   Note: This key word must be used at the beginning of a line.
 

%%SHIPMENT

 

Preformatted list of shipping information for that particular invoice (order part) being shipped. Includes; shipping tracking number, shipping method, shipping date. Note: This key word must be used at the beginning of a line. 

%%SHIPTRACK



 

Preformatted list similar to %%SHIPMENT except it contains the link to track the package on the internet. This link is setup in the General Tab of the Shipping Method Maintenance screen. Note: This key word must be used at the beginning of a line.
 

%%QUOTE



 

Preformatted list of the items in an order saved as a quotation. Note: This key word must be used at the beginning of a line.
 

%%ORDER#
 

Order number.
 

%%CMS->ODR_DATE

The date the order was entered.
 

%%ORD_TOTAL

Total dollar amount of the order.
 

%%CHECKAMOUN

Total amount paid on the order to date.
 

%%BILLINGADDR

Billing address on the order.

%%SHIPTOADDR

Shipping address on the order. (For single shipping address only.
Not applicable to multiple shipping addresses)

%%SOLDTOADDR

Sold To   address on the order.

%%SALESMAN
 

Name of Salesperson

%%USERNAME

Name of the order entry operator.

%%USERID

ID of the order entry operator.
 

%%SHIPLIST

Shipping method on the order.
 

%%CARDNUM

Credit card number.
 

%%EXP

Credit card expiration number.
 

%%ORDERBALANCE
 

Remaining unpaid balance on the order.

%%MEMO
 

Three line memo from the order.

%%PAYMETHOD
 

Method of payment (CK,CC, IN,CO).

%%HIDECCNUM

Show the last 4 digits of the credit card number and "hides" the prior numbers in the credit card (for example,  xxxx xxxx xxxx 4553)

%%RETURNS
 

Will list only the returned items for a particular order.  If the item(s) returned is linked to an RMA number, then the RMA number will be shown.   Note: This key word must be used at the beginning of a line. 

%%UNPROCDRMA

Will list only the specific items for a particular order that an RMA has been issued for, but has not been processed.

%%OVERDUE

Will list all overdue invoices regardless of the payment method used. Note: This key word must be used at the beginning of a line.

Customer Information Key Words

Key Word

Merged Information

%%FIRSTNAME

First name only of customer
 

%%LASTNAME

Last name only of customer.
 

%%NAME

Full name of customer including any salutation (Mr., Mrs., Dr., etc.) and/or honorific (Jr., Sr., Ph.D., Esq., etc.).*

%%CUST->COMPANY

Company name of customer.
 

%%CUST->ADDR

Customer's first address line.
 

%%CUST->CITY

Customer's city .
 

%%CUST->STATE

Customer's state.
 

%%CUST->ZIPCODE

Customer's ZIP code.
 

%%CUST->CATCOUNT

The number of catalogs sent to the customer.
 

%%CUST->CUSTBAL

Misc. credit amount due or owed to the customer.
 

%%CUST#

The M.O.M.-assigned customer number.

%%SALU

The customer's salutation; Mr., Mrs., Dr., etc. and honorific; Jr., Esq., etc. with the customer's last name If no salutation and/or honorific is in the customer record, then this key word will simply substitute the customer's full name.

* - this keyword will not give the salutations or honorifics in rtf notices.

General Key Words

Key Word

Merged Information
 

%%DATE

Date of the customer notice.
 

%%PAGE

Page break for customer notice. Note: This keyword applicable to printed notices only.
 

Demographics Key Words

Any field of demographic information that you create in the Maintain Demographics option can be used as a keyword. For use as a key word, each demographics field name must be preceded by the prefix as follows:

%%DEMGRAPH->XXX (where XXX represents the complete demographics field name)

Gift-To Key Words

The following keywords cannot be used in RTF documents.

Key Word

Merged Information
 

%%GIFTNAME

Gift recipient's name(s) for the customer.
 

The following keywords must be on the same line as %%GIFTNAME

%%GIFTITEM

The stock item given to the GIFTNAME. 

%%GIFTDESC

Description of the stock item above.

%%GIFTPRICE

The current selling price for GIFTITEM.
 

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