Contents

Introduction
Basic Concepts
Accounting
Advertisements and Catalogs
Shipping
Order Processing
Purchasing
Getting Started
Main Menu
Documentation
Customer Functions
Customer Lookup Screen
Customer Information Screen
Customer Contact Screen
Deduping and Deleting Customers
Order Functions
Order Entry
Order Review
Order Status Screen
Release Orders on Hold
Credit Card Processing
Order Processing Examples
Order Processing - Batch Mode
Order Processing - Single Order
Batch Order Making Utility
Club Membership Plan
Product Functions
Supplier Maintenance
Stock Maintenance - Overview
Rename Stock Number
Additional Stock Information Maintenance
Additional Supplier Information Maintenance
Purchasing Functions
Establish New Low Levels
Order Product
Review Purchase Orders
Record Delivery from Suppliers
Product's Purchasing Forecast
Inventory Recieving & Adjustment Functions
Purchase Order List
Adjust Inventory for Stock Item
Assemble Kits
Auto-Replenish Bins
Print Additional Stock ID Labels
Product Scan & Receive
AIM Import From An External File
AIM Export To An External File
Accounting Functions
Accounts Receivable Functions
Accounts Receivable Journal
Accounts Receivable Status Definitions
Applying Customer Credit
Applying Customer Payments
Applying Finance Charges
Accounts Payable Functions
Accounts Payable Journal
Paying Suppliers
Reconcile Received Merchandise With Supplier Invoices
General Accounting Functions
Credit Card Merchant Accounts
General Ledger Interface
Sales Tax Rates Maintenance
Close Year
Posting
Inventory Valuation Methods
System Setup Functions
Advertising Information
Catalogs
Media Source Codes
Customer Form Letters
Telemarketing Scripts
Order Type Code Maintenance
Standard Greetings Maintenance
Order Promotions Information
Accounting Information
Credit Card Merchant Accounts
General Ledger Interface
Sales Tax Rates Maintenance
Posting
Close Year
Inventory Valuation Methods
General System Parameters
Shipping Methods
System Security
Customer Information
Customer Type Code Maintenance
Customer Salutations Maintenance
Customer Honorifics Maintenance
Order Processing Forms
Master Pick Report
Pick Ticket
Packing Slip & Invoice w/ Label
Special Modules
Address Correction and Validation Module
Advanced Inventory Module
Advanced Warehouse Module
Amazon Order Management Module
Automatic Shipping Calculations Module
Contact Management Module
Database Purge Module
eCommerce Management Direct Feeds
Interactive Credit Card Authorization System
Import/Export Module
List Management Module
Miva Order Management Module
Multi-Company Controller Module
Point of Purchase Module
Product Manufacturing Module
Shared Inventory Module
ShopSite Order Management Module
SiteLINK e-Commerce Module
Subscription Management Module
Web Auction Management Module (WAMM)
X-Cart Order Management Module
Yahoo Order Management Module
Reports
Accounting Reports
A/P Aging Report
A/P Checks-to-Print Report
A/P Journal Activity Report
A/R Aging Report
A/R Journal Activity Report
Credit Card Merchant Deposit Report
Customer Deferred Balance Report
Inventory Cost Lots
Gift Certificates Activity Report
Lost Sales Report
Product Profit Report
Product Royalties Report
Sales Listing Report
Sales Tax Collection Report
Shipping Charges Report
Cashier's Drawer Daily Reconciliation Report
Customer Performance Report
Uncollected Balance Report
Advertising Reports
Catalog Square Inch Analysis Report
Downstream Analysis Report
Market Analysis Report
Order Promotions Activity Report
Product Within Source Key Profit Report
Response Curve Analysis Report
Selling Tools Activity Report
Source Key Profit Report
Inventory Reports
Auto Replenish Bin Report
Back Ordered Products Report
Bin Report
Detailed Back Ordered Kit Items Report
Inventory Journal Transactions
Inventory List
Product Low Level Notification List
Return Merchandise Authorization Detail Report
Item Exchange Report
Order Activity Reports
Daily Order Activity Report Section 1 (Orders Entered)
Daily Order Activity Report Section 2 (Invoices Generated)
Daily Order Activity Report Section 3 (Payment Received)
Warehouse Daily Activity Report
Feed Order Activity Report Sample
Performance Analysis Reports
Catalog Performance Analysis Report
Customer Performance Analysis Report
Product Performance Analysis Report
Source Key Performance Analysis Report
Data Dictionary
File Structure - A/R Journal
File Structure - Advertising Source Keys
File Structure - Composite Items
File Structure - Customers
File Structure - Invoices
File Structure - Import/Export
File Structure - Orders
File Structure - Order Line Items
File Structure - Stock Item Buy Price
File Structure - Stock Item Selling Price
File Structure - Stock Items
File Structure - Subscriptions
File Structure - Suppliers
File Structure - Telemarketing Entries
Data Dictionary - XL Edition
XL File Structure - A/R Journal
XL File Structure - Advertising Source Keys
XL File Structure - Composite Items
XL File Structure - Customers
XL File Structure - Invoice
XL File Structure - Order Line Items
XL File Structure - Orders
XL File Structure - Stock Item Buy Price
XL File Structure - Stock Item Selling Price
XL File Structure - Stock Items
XL File Structure - Subscriptions
XL File Structure - Suppliers
XL File Structure - Telemarketing Entries
XL File Structure - Import/Export
SiteLINK
SiteLINK 5.4
SiteLINK 5.4 Setup
SiteLINK 5.4 System Requirements
Creating Your Store
Uploading New Customer and Order Information to SiteLINK 5
Downloading Orders and Information Requests in MOM
Store Activity Reports
SiteLINK 5.0 Global Discount
Store Setting
Style Sheet
Maintain Store Text Pages
Generate Search Engine Product List
Account Info
SiteLINK Support Team for SiteLINK
Getting Help For SiteLINK 5.4
Setup In Mom
Product Options
SiteLINK Store Departments Maintenance
SiteLINK Store Specials Maintenance
Setting Up Product Information
Mom Maintenance
SiteLINK Preferences Maintenance
Setting Up Acknowledgement E-Mails
Setting Up the Import/Export Module for Use with SiteLINK
Setting Up Shipping Options for Shoppers
Setting Up Credit Card Options for Shoppers
Setting Up Advertising Source Codes for Hyperlinks
Setting Up Catalog Selection Options for Information Requests
SiteLINK 5.4 Store Publisher
SiteLINK 5.4 Store Publisher - Web Service Settings
SiteLINK 5.4 Store Publisher - Froogle Data Feed
SiteLINK 5.4 Store Publisher - SiteLINK
Download New Orders from SiteLINK
Demo Store Instructions
Section 1 - M.O.M. Setup
Section 2 - SiteLINK Setup

 
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User Role Maintenance - Role Information

General Information

Users in your Company can be grouped together in predefined "Roles", granting them authorization and restrictions to various options and features in M.O.M. without then need of opening each User ID and defining them individually.

Using the Allow/Restriction Additional Options tab,   lets you "restrict" or "allow" access to virtually every menu option and order entry edit control in the system.

How to Use the Screen

There are two tabs in this function. The User Information tab and the Allow/Restrict Additional Options tab.

On the User Information tab, enter or edit the information in the fields as required. When you complete the additions or changes, press SAVE. To save the information as a new user ID, press SAVE AS and define the new User ID Code. To exit without saving, press CANCEL.

Field Definitions

M.O.M. USER ROLE - the ID code for the role.

M.O.M. USER ROLE DESCRIPTION - a description for the role.

AUTHORIZATION LEVEL - select a default level 1-5 in accordance with the guidelines below. If you want to view the specific restricted and allowed options for a default level, or to customize the security profile using a default level as a starting point, click on the Allow/Restrict Additional Options tab.

Authorization Level Guidelines

The security profile that you establish for each user of M.O.M. in your company depends on your particular requirements. The default authorization levels are designed to serve only as a basis, however you may feel that their definition is close enough to your own security parameters that they can be used without any modification. Each level can be viewed in its entirety and/or customized using the Allow/Restrict Additional Options tab.

Level 1 - Order Entry Clerk and/or Telemarketer - this level user has access to all of the order entry and customer management functions that are not financially related. No financial information can be accessed by this level user. In addition, none of the advanced functions in the system can be accessed, including Order Processing.

Level 2 - Finance Clerk - this level user has the same access as Level 1, but in addition can access financial information about the customer such as tax exempt status, discount, unit price change, etc.

Level 3 - Order Processing Manager/Shipping Clerk - this level user has the same access as Level 2, but in addition can run Order Processing at both the Batch Order Processing and Packer's Workstation functions. In addition, a user at this level can access and use the Warehouse Manager's Station with the Advanced Warehouse Module. Finally, users with this level can Maintain Stock Item information.

Level 4 - General Manager - this level user has access to all system functions with the exception of the Profit and Response reports.

Level 5 - Owner/Operator - this level user has access to the complete system.

EMAIL ADDRESS-   the user's email address.

TEL. NO.- the department's phone number.

EXT- the department's phone extension number

Sales Person Information

USER IS A SALESPERSON - check this box only if the user functions as a commissioned salesperson in your company. This field determines whether or not the user will be listed in the commissions sales reports in the system.

SALES COMMISSION GROUP - optionally, if the user is a salesperson, select a Sales Commission Group to which the salesperson belongs. Note: Sales Commission Groups must be setup in advance of setting up salespersons.

USE SPECIAL COMMISSION CALCULATIONS FOR THIS SALESPERSON - If the user is a salesperson, and has their own commission structure (not those in the Sales Commission Group) check this box and enter commissions calculations based on Selling Price, Gross Profit, or Net Profit. Any combination of fields can be used.

Warehouse/Retail Staff Information

USER IS A PICKER/PACKER - only for use with the Advanced Warehouse Module. This identifies whether the user uses the Packer's Workstation to pick and/or pack orders. It enables the user to be assigned orders to be picked and/or packed using the Warehouse Manager's Station.

USER IS A CASHIER (POP) - check this box if the user is a cashier for Point of Purchase (POP).  If the user has been assigned to a warehouse, then the user is assigned to the retail location at that warehouse.  All products entered by this user whether it is retail or mail order will be depleted from the assigned warehouse.

USER IS PERMANENTLY ASSIGNED TO WAREHOUSE - only for use with the Advanced Warehouse Module. If the user is a packer and always works in a specific warehouse, select the warehouse. If the user works in more than one warehouse, select "All The Warehouses."

Staff Optional Information

ENABLE MANAGER'S DASHBOARD- Check this option to allow this user to access the Manager's Dashboard. This will enable the Dashboard tab where you can choose what will be displayed in the dashboard for this user.

USER IS A TRAINEE- Check this option to prevent any order entered by this user from being processed. The order will be held in the "Order On Review" status.

USER IS A MANGER WITH AUTHORIZATION RIGHTS- Check this option to allow this user to approve orders that have are in the "Order On Review" status. These orders were either entered by a User that is defined as a trainee or the orders have reached one of the checkpoints established in the Manager's Authorization Tab of the Global Parameters Order Processing screen.

USER CANNOT CLOSE MOM CHAT WINDOW- Check this option to prevent this user from exiting out of the M.O.M. Chat window.

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