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Customer Notice Request for an OrderGeneral InformationThis screen enables you to select one of the customer notices created in the Customer Notice Maintenance function to either the bill-to or ship-to name and address of the order. In addition, if you have Microsoft's MAIL program installed on your workstation/network, you can use either the fax or e-mail send options for the letter. How to Use the Screen
Send Options for NoticesThere are three send options for notices. Any combination of options may be selected. PRINT TO PRINTER - this option includes the notice in the normal run of notices in the Order Processing Cycle. E-MAIL - this option sends the notice as an e-mail to the customer's e-mail address using Microsoft's Outlook 2000 program. The customer must have an e-mail address set up in the General information tab of Customer Information. If you use this option, you should also enter a SUBJECT HEADER for the e-mail in the field at the bottom of the screen. FAX - this option sends the notice to the customer's fax number using Microsoft's Outlook 2000 and Symantec Winfax program. The customer must have a fax number entered in the ALT/FAX field of the Customer Information screen. If you use this option, you should also enter a SUBJECT HEADER for the fax in the field at the bottom of the screen. SEND ON SAVE - this button can be used for either the internet e-mail or fax options above. If you press this button, the e-mail and/or fax is sent immediately when you press the SAVE button at the bottom of the screen instead of in the next run of customer notices in the Order Processing Cycle. Note: MS Mail must be installed on your workstation/network to use either the Internet mail or Fax options above. |